To ensure your stay with us is as safe and enjoyable as possible, please read the below guidance which sets out some essential changes and information for your stay.

Enhanced cleaning processes

To minimise the risk of exposure to COVID-19, we have thoroughly cleaned and sanitised your holiday property using an extensive new cleaning process. Particular attention has been paid to high-contact sites, such as light switches, kitchenware, clothes hangars, door handles and more.

Earlier checkout times

We want to keep all our guests safe, so to give our cleaners enough time for the additional cleaning that is now needed, the checkout time at this property has been revised to 10am (unless you have been advised of a different time).

Please ensure you leave by 10am as our cleaners will not be able to prepare the property for our next guests until it is empty. Thank you for your understanding and help with this.

Cleaning and maintenance requests

If we are scheduled to come and clean the property during your stay, our cleaning team will get in touch to agree a suitable time for this. All guests will need to leave the property whilst the cleaner is working.

To keep our guests and our teams safe, we have made some changes to the way we’ll deal with any maintenance that is needed during your stay:

 

  • Where possible, we’ll give advice and support over the phone to help you resolve any non-essential maintenance issues. Our contact details can be found here.

 

  • If we need to visit the property for essential works during your stay, we will prearrange a convenient time with you. We would require the property to be empty whilst we undertake any work.

 

  • We’ll carry out any work which is deemed ‘non-essential’ after your stay.
How you can help

Our teams will do everything they can to ensure your stay is safe and enjoyable. Here are a few things you can do to help reduce the spread of COVID-19 during your stay.

 

During your stay

It goes without saying that you should follow the national guidelines on reducing the spread of coronavirus, by washing your hands regularly and coughing/sneezing into a tissue which you then put straight into the bin.

We also recommend washing your hands whenever you leave or return to the property.

 

Before you leave, we need you to do a few things:

 

  • If possible, please strip any used linen from the beds and place in the bath or shower, along with any used towels and bath mats. Please leave the pillow and matress protectors on.

 

  • Remove all waste from the property, following the in-property guidance.

 

  • Please ensure you clean all the crockery, cutlery, glassware and kitchen utensils and return all items to their correct place.
What to do if you develop COVID-19 symptoms

The NHS currently identifies a high temperature or new continuous cough or loss or change to your sense of smell or taste as potential signs of COVID-19. Should anyone in your party develop these symptoms or receive a track and trace alert, please follow this procedure:

 

  • Follow the relevant NHS guidance on self-isolation to help stop potentially spreading the virus. Some or all of your party may need to remain within the property.

 

  • Call the NHS on 111 to discuss your symptoms, or visit the NHS symptom checker website to check your symptoms and get the latest advice and general information about COVID-19.

 

 

  • It is important that all suspected cases of COVID-19 are reported so that we can take the necessary precautions to ensure the onward safety of our staff and guests.

We appreciate your support and cooperation in protecting the safety of your party, our teams and our guests.